Humari Kahani
Youshop me hum local Pakistani sellers ko ek platform dete hain jahan wo apne behtareen products bech sakte hain.
“Poore Pakistan Me Ba-Etimad Aur Bawaqt Delivery!”
YouShop par hum aapke orders ko mehfooz aur tezz tareen tareeqay se aap ke ghar tak pohnchane ke liye Pakistan ki behtareen aur qabil-e-etimad logistics companies ke sath mil kar kaam karte hain.
1. Delivery Partners (کوریئر پارٹنرز)
Aapke order ko ba-hifazat pohnchane ke liye hum darj-ezail mashhoor courier services ka istemaal karte hain:
- TCS Express
- Leopards Courier
- Trax Logistics
- PostEx
- CallCourier / M&P
(In tamam courier companies ke tracking systems hamari website ke sath jure hue hain taake aap apne parcel ko live track kar sakein).
2. Delivery Ka Waqt (Delivery Timeline)
- Baray Shahr (Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad): Order dispatch hone ke baad 2 se 4 karobari din (Business Days).
- Chhotey Shahr Aur Door-Draz Ilake: 4 se 7 karobari din.
- Note: Qawmi ta’teelat (National Holidays), kharab mausam, ya mulki halat ki waja se delivery me 1-2 din ki takhir ho sakti hai.
3. Order Verification Aur Dispatching
- Order place hone ke baad hamari team SMS ya Phone Call ke zariye order confirm karti hai.
- Confirmation ke baad 24 se 48 ghantay ke andar aapka parcel vendor ki taraf se pack karke courier company ke hawale kar diya jata hai.
4. Delivery Charges (شپنگ چارجز)
- Flat shipping charges order checkout ke waqt aapki location ke hisab se dikhaye jate hain.
- Khusoosi offers ya tay shuda raqam se zayada ki khareeddari par Free Delivery di jati hai.
2. YouShop Return, Exchange & Refund Policy
“Shaffaf Aur Wazi Qawaneen – Aapka Etimad Hamari Tarjeeh!”
YouShop par hum har product ki quality ko ensure karne ki poori koshish karte hain. Taham, kisi ghalti ya kharabi ki soorat me hamari Return & Exchange Policy darj-ezail qawaneen par mabni hai:
Ahem Wazahat: Cash/Payment Refund Nahi Hoga (No Cash Refund)
”Wazi Hidayat: YouShop Par Naqad Raqam (Cash/Money) Wapas (Refund) Nahi Ki Jati.”
- Agar aapka order hamari policy ke tehat return ke qabil banta hai, to aap ko raqam wapas nahi mile gi.
- Us raqam ke badle aap Doosri Product (Exchange) le sakte hain ya aapko YouShop Store Coupon / Voucher de diya jaye ga jise aap aagay kisi bhi shopping me istemaal kar sakte hain.
1. Product Exchange Ki Sharaait (Conditions for Exchange)
Aapka item sirf in sooraton me Exchange ho sakta hai:
Wrong Product Delivered: Aap ko wo item nahi mila jo aapne order kiya tha.
Defective / Damaged on Arrival: Item raste me ya pehle se hi toota hua ya kharab tha.
Shart: Is ke liye zaroori hai ke aap parcel milne ke 24 se 48 Ghante ke andar hamare WhatsApp ya Email par Unboxing Video ya Photos ke sath raabta karein.
Kin Sooraton Me Return / Exchange Bilkul Nahi Hoga?
Parcel Kholne Ya Istemaal karne Par (Opened / Used Items):
- Agar aapne parcel open kar liya, packing phar di, seal tod di ya product ko ایک بار بھی istemaal kar liya, to wo kisi soorat wapas ya exchange NAHI hoga.
Customer Ki Apni Ghalti Se Nuqsan:
- Agar product customer ki apni ghalti, laparwahi ya ghalat istemaal ki waja se kharab hui ho, to us par koi replacement ya compensation nahi mile gi.
Change of Mind (Niyat Badal Jana):
- ”Mujhe ab ye pasand nahi aaya” ya “Mujhe zaroorat nahi rahi” ki waja par koi return ya exchange qabil-e-qbool nahi hoga.
2. Exchange Process (طریقہ کار)
- Step 1: Parcel milne ke 24 ghante ke andar Product ki photo/video hamare support number par WhatsApp karein.
Step 2: Hamari quality control team maamley ki jaanch kare gi.
- Step 3: Complaint approve hone par aapko دی گئی location par item wapas bhejna hoga (Original packaging aur tags ke sath).
- Step 4: Item wapas milne aur inspect hone ke baad aapko naya piece ya Exchange Voucher jari kar diya jaye ga.
3. Return Delivery Charges
- Agar ghalti YouShop ya Vendor ki taraf se hui ho (galat ya pehle se kharab item), to replacement ka shipping kharcha hum bardasht karenge.
- Agar customer kisi aur waja se size/color change karwana chahe (agar allowed hua), to dobara shipping charges customer ko ada karne honge.
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ZAIN CEO